Last updated: August 11, 2025

 

At Velocity Naples, we are committed to providing a high-quality experience for all our riders and customers. Please review our policies below before making a purchase.

 

 

 

Class Packages & Ride Credits

 

 

• All sales are final. Packages, memberships, and ride credits are nonrefundable.

• Expiration Dates: Credits expire as stated at the time of purchase and cannot be extended. Unused credits will not be refunded or reissued.

• Membership Credits: Credits from 4-ride/month and 8-ride/month memberships do not roll over into the next billing cycle.

• Transfers: Credits and memberships are non-transferable.

 

 

 

 

Retail Purchases

 

 

• Exchange or Store Credit Only: Retail items may be exchanged or returned for store credit within 14 days of purchase.

• Items must be unworn, unused, and in their original condition with original tags attached.

• Proof of Purchase is required for all exchanges or store credit.

• Sale items and accessories may be final sale—please check product details at time of purchase.

 

 

 

If you have any questions regarding this policy, please contact us at info@velocitynaples.com for general, and for retail specific claudia@velocitynaples.com, or visit the front desk at Velocity Naples.